We know how important your personal information and privacy is to you, and therefore we promise to protect your privacy by keeping your personal data safe and only contacting you in relation to the purposes of the work we do at The Shane Project and the support provided.
What information we might ask from you:
If you support us- for example, you may make a donation, become a member, become a supporter, volunteer, take part in event, we will usually ask for:-
•Your contact details such as your address, email address, telephone number (s)
•Our funders may require us to collect data for statistical purposes only such as your ethnicity, age group and so on. This will be anonymised.
How we collect information from you
How do we use your personal information?
By providing your personal data to the Shane Project, this enables us to provide services and support for example:-
if you volunteer with us we will use your personal data for the purposes of including you on our volunteer register and as a way of keeping in touch with you. We may inform you of courses that become available in the community or we become aware of, that you may be interested in. If you stop being a volunteer then we will archive your details (but not use them on our current volunteer’s register) to keep a record for statistical purposes for our Annual Report for example or for funders’ reporting, your details will be anonymised.
The Shane Project will only process your data in ways that you would reasonably expect us to do so. We will not sell your personal information or share it with third parties for the purposes of marketing, as this is not relevant to our work.
We will always ask your permission before taking photographs. These may be required for inclusion in our half-yearly newsletter and/or for funder’s monitoring reports as confirmation of our activities.
Third Party Contacts
Sometimes we may be contacted by third parties such as the BBC, Universities, Market Research focus group companies who ask for feedback and input from people living with MS and/or their family carers. We will never pass your personal information directly on to them. If we believe it is something you may wish to participate in, we would contact you first (via your preferred contact method) to establish your interest in participating, and then pass the contact details of the third party on to you for you to make direct contact. If we are ever asked to facilitate or obtain responses by the third party, we will make this clear in our dealings with you.
If you volunteer with us we sometimes receive referrals from other organisations such as Enfield Volunteer Centre, Do-it.org.uk which would then enable us to contact you as you have already indicated you are happy for this to happen by providing personal information to these other organisations. Please check their privacy notices.
Legal bases for processing your data:
Protecting your personal information
Keeping your information up-to-date
Please let us know if your contact or personal details change as this enables us to continue to support you and communicate with you.
How long we will keep your information for
Access to your personal information
You are entitled to request a copy of the information we hold about you, and if there are ever any mistakes in the details we provide, please inform us and these will be corrected immediately. If you would like to access your information *, please write to us detailing what information you wish to see, together with a copy of proof of your identity to:-
The Shane Project,
Edmonton Baptist Church, Monmouth Road
The Green, London N9 0LS
*Although we will not charge a fee for the processing of your request, you can make a donation to The Shane Project if you so wish. We will aim to process your request promptly but take no longer than 40 days to provide you with the information you have asked for.
Changes to this notice
Our Privacy notice may change from time to time. If there are any major changes in the way we deal with your personal information, we will make this clear on our website and/or by contacting you directly.
If you have any queries, comments about this notice, please contact us at the above address or via telephone
020 8884 6330 or email firstname.lastname@example.org