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Telephone Helpline

Our telephone helpline is operated Monday to Friday from 10am to 5pm. This helpline provides telephone support, information and brief advice. It is open to: Everyone with MS, Family Members, Carers and Practitioners Nationally.

Outside these hours, callers may wish to call our on-call number which runs up to 8pm including Saturdays.

Please call as follows:

Office Hours: 0208-884-6330 - Mon-Friday (10am-5pm)

Out of Office Hours: 07910240683 - Monday-Friday (5pm-8pm) and Saturday (11am-5pm)

Befriending & Mentoring

Our befriending & mentoring service provides practical support to the newly diagnosed or those new to The Shane Project, their families and carers. These services are run by Service Users who themselves live with MS and have decided to dedicate their time to support others to cope and manage their condition better. They provide the following support:

  • Emotional & Counselling Support
  • One-to-one Support
  • Telephone Support
  • Email Support
  • Face –to-face Support where possible

Each Befriendee will be paired with a Befriender who becomes their main point of contact and ongoing support. Since our Befrieneders also have MS, they understand where you are coming from and are willing to share your journey with you…You are not alone.

Telephone Conferencing (Sharing Journeys)

The long awaited tele-class called Sharing Journeys is finally here. This new service provides a platform for anyone with MS, their family members, and carers to join and share their feelings, inner secrets, or just to share their journey. Participation in the tele-class is anonymous, free and access to the conference room is by an access code and telephone number. To participate or for more information please email: or call 0208 884 6330.

The first conference call (tele-class) was held on Monday 15th August at 8pm.

Coming tele-classes:
June 17th, August 19th, October 14th, December 16th .

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